HOW IS THE CERTIFICATION PROCESS SO THAT A COMPANY CAN GET AN AEO CERTIFICATE?

REVIEW OF APPLICATION FILE AND DOCUMENT COMPLETENESS

For submitted applications, a validator will be assigned to review the application files and document completeness within the following timeframes:

1. 2 (two) working days from the date the application is fully received through AEO Indonesia Online; or
2. 3 (three) working days from the date the application is fully received via email or manual/physical submission.

If there are missing required documents, the application will be returned. If the timeframe is exceeded, the application will be considered accepted.

DOCUMENT VALIDATION AND SOP PRESENTATION

Once the application is received, document validation will be carried out by reviewing the application files and relevant information, and testing the compliance of the information with the potential risks regarding the fulfillment of AEO conditions and requirements.

The AEO team will invite the company to present the AEO conditions and requirements within 30 (thirty) days from the date the application is received. The presentation can be conducted either virtually and/or physically.

The results of the SOP presentation will produce recommendations, including:

1. Improvements related to the potential risks concerning the fulfillment of AEO conditions and requirements (which will be communicated to the company); and/or
2. Field Validation.

The Economic Operator must submit follow-up actions on the recommendations, in the form of improvements, no later than 30 (thirty) days from the date the improvement recommendations are received and may request an extension to submit the follow-up actions before the deadline for a maximum of 30 (thirty) days, accompanied by valid reasons.

FIELD VALIDATION

Field Validation can be conducted:

1. Physically (on-site) at the Economic Operator’s location; or
2. Hybrid, based on risk management.

Field Validation may involve the related Customs Office, related units, and/or other ministries/agencies.

After completing the Field Validation, the Validation team will prepare a report containing conclusions and/or improvement recommendations.

The company must complete all improvement recommendations no later than 6 (six) months from the date of the recommendation delivery letter.

If the company has more than 1 (one) location, the time frame will be calculated from the date of the Field Validation recommendation letter for the last location.

The company may request an extension for completing the improvement recommendations only once, with valid reasons, for up to 3 (three) months.

The company must notify and present the results of the improvements as follow-up to the improvement recommendations.

FORUM PANEL

The Forum Panel is a discussion activity to agree on the Economic Operator’s status as an AEO.

The Forum Panel may be attended by representatives from the Directorate General of Customs and Excise, related units, and/or other relevant ministries/agencies.

The outcome of the Forum Panel can be:

1. Approval of the Economic Operator’s recognition as an AEO; or
2. Recommendations for improvements.

The Director may perform a further assessment based on risk management following the follow-up actions.

ISSUANCE OF SKEP AND AEO CERTIFICATE

The decision for AEO recognition is valid for 5 (five) years.

The decision for AEO recognition can be extended every 5 (five) years based on an evaluation carried out by the Director.

If the Economic Operator has been granted AEO recognition and changes occur, the expiration date for the changes will follow the initial recognition.